Refund policy

ions.

Send the item back within 14 days of telling us, unused, unwashed and in its original packaging.

Refunds

• We will refund you within 14 days of receiving the return, to your original payment method.
• If you return your whole order, we will also refund the standard delivery charge you paid.
• Return postage is paid by you unless the item is faulty or we sent the wrong item. We recommend a tracked service.

Faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, email us with a photo within 14 days and we will arrange a replacement or full refund, including postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Hygiene

For hygiene reasons, we cannot accept returns of pillow protectors or mattress protectors that have been removed from sealed packaging, unless they are faulty.